The 109 Hotline offers telephone counseling services to all citizens. Since it provides one-time, non–face-to-face counseling, it cannot fully guarantee specialized or long-term support. However, it can connect callers to more professional services or provide relevant information based on their concerns. Most importantly, the hotline assesses the level of suicide risk and offers emergency intervention in high-risk cases, while providing referrals or information for those at moderate or low risk.