The Victim Support Hotline is accessible to all victims of any criminal offense or infraction against property, regardless of their age. Callers receive comprehensive legal information and advice regarding their rights and obligations in criminal proceedings, the types of support available to them, the conditions and procedure for applying for support, and the most appropriate solutions to their problem . The service also offers emotional support and an opportunity for callers to express their feelings. In cases where further assistance is required, victims are referred to the relevant organisations.