We provide detailed, confidential information and listening support to people who need support parenting alone, sharing parenting or separating.

When you call us, the call will be answered by a One Family administrator. You can simply ask to be put through to the helpline, it is not necessary to offer any further information at that point, but you may wish to indicate the reason for your call. The staff member will ask you for your first name and connect you to a trained helpline worker who can assist you further.

If nobody is available when you call, they will take your contact details (first name and number) and one of the helpline team will call you back.