West Mercia Women's Aid Helpline (Worcestershire)

We know how hard it can be to make that first call – our priority is to listen and ensure that callers feel heard and supported. WMWA Helpline is both the main ‘gateway’ to our services, and a service in itself. All calls are kept confidential unless we are concerned for someone’s safety.

Our trained workers will support anyone who calls our Helpline – providing information and advice on safety planning, reporting to the Police, housing, and access to both our own services and those of other agencies.

Sometimes the most effective thing they do is just to listen, and believe, and let callers know that they are not alone and that there is help out there for them – as and when they are ready.

Whilst we try our best to answer every call first time, there may be times when all Helpline staff are on a call. If our lines are busy when you call, then please leave a message and let us know when it is safe to call you back. We value each and every call – by leaving a voicemail with your name, safe contact number and a safe time, we will be able to do our best to reach you.

Calls to Helpline are free and will always be treated confidentially, except where there is risk of significant harm to children or vulnerable adults in which case we may need to contact another agency to make sure that the vulnerable person or child is protected and to arrange any additional help needed.