Scam recovery guide: What to do if you've been scammed

Being scammed can feel overwhelming. You might feel betrayed, ashamed or embarrassed. These are completely normal responses after experiencing such a traumatic event.

Take a breath and remember you are not alone and haven’t done anything wrong.

Follow this step by step guide for information on how to document the scam, report it, and protect yourself from further harm.

1. Gather information

To the best of your ability, gather and write down all relevant information about the scam, including:

The date, time, transaction ID, and amount of any transactions
Any relevant cryptocurrency wallet addresses
The amount lost and type of cryptocurrency involved (e.g., Bitcoin, Tether, BNB, etc.)
Any website URLs, domain names, or apps you were directed to use
Emails, text messages, and other communications with the scammer, including email addresses, phone numbers, or any other identifying details they may have used.

This documentation will be used when reporting the incident.

2. Report to your financial institutions

Report to your bank right away using the official contact number found on their website or your bank card.

If cryptocurrency was involved, also report to the exchange where it was purchased (e.g. Coinbase, Binance, Crypto.com).

3. Report to law enforcement

Report the scam to the police or local law enforcement.

If your country has a national cybercrime reporting agency, be sure to report the incident to them as well. You can find the contact information for your country's reporting agency here.

Remember to save copies of all reports and any reference numbers you receive. The agency will also offer resources and educational materials to assist you further.

4. Report to all platforms involved

If you met the scammer on social media, a messaging app, or a dating app — or used multiple platforms to communicate — report them to each platform.

Use their reporting tools or contact their customer care teams, which you can find in the company’s online help center.

5. Beware of recovery scams

If you’ve lost money in a scam, avoid anyone claiming they can help you recover your funds — especially for a fee.

Scammers often target victims a second time, posing as “recovery experts,” law enforcement, or lawyers. They may sound convincing but are only after more of your money or personal information. Remember:

There are no guarantees. Be wary of anyone promising to recover your cryptocurrency. Even legitimate recovery is complex and rarely guaranteed. 
Never pay upfront fees. Legitimate services won’t ask for payment before delivering results.

If you’re unsure, consult law enforcement before taking action and protect yourself from being targeted again.

6. Prioritize your wellbeing

Remember to prioritize your well-being. Support is available to help you process your experience and stay safe moving forward:

Free, Confidential Support Lines: Scams can be devastating, leaving you feeling betrayed and potentially putting you in a state of crisis. Reach out to support lines here for immediate help. 
Scam Survival Toolkit (US & Canada): Created by the Better Business Bureau (BBB), this resource offers practical tools and guidance to help you recover from scams. While designed for the US and Canada, its advice is widely applicable. 
Romance Scam Recovery Group (US): Connect with others who have had similar experiences. This group offers both emotional support and practical advice to help you heal and take action.