199 Afya Call Center

The Afya Call Center is a national health helpline designed to support people of all ages, backgrounds, and communities across Tanzania by providing free, confidential, and reliable health information. Our service is accessible through both voice calls and SMS, ensuring that individuals—including youth, adults, pregnant women, caregivers, and people in remote areas—receive timely guidance that meets their needs.

We specialize in offering accurate information and counseling on a wide range of health areas, including Mental Health, Disease Outbreak, sexual and reproductive health (SRH), maternal and child health, mental health, non-communicable diseases, communicable diseases, nutrition, and general wellness. Our trained agents provide real-time support, help users understand symptoms, clarify health guidance, and offer referrals to nearby health facilities when needed. As part of our health promotion work, the Call Center also uses tools such as the Tunza Afya chart to empower callers to track healthy behaviors, strengthen self-care practices, and encourage positive behavior change. Whether someone is seeking medical advice, emotional support, or help navigating the health system, the Afya Call Center offers a safe space where they can ask questions and receive trusted assistance

Afya Call Center ni nambari ya usaidizi ya kitaifa ya afya iliyoundwa kusaidia watu wa rika zote, asili, na jamii kote nchini Tanzania kwa kutoa taarifa za afya bila malipo, za siri na za kuaminika. Huduma yetu inapatikana kupitia simu za sauti na SMS, kuhakikisha kwamba watu binafsi—ikiwa ni pamoja na vijana, watu wazima, wanawake wajawazito, walezi na watu walio katika maeneo ya mbali—wanapokea mwongozo kwa wakati unaofaa unaokidhi mahitaji yao.

Tuna utaalam katika kutoa taarifa sahihi na ushauri kuhusu maeneo mbalimbali ya afya, ikiwa ni pamoja na Afya ya Akili, Mlipuko wa Magonjwa, afya ya ngono na uzazi (SRH), afya ya mama na mtoto, afya ya akili, magonjwa yasiyo ya kuambukiza, magonjwa ya kuambukiza, lishe na afya njema kwa ujumla. Mawakala wetu waliofunzwa hutoa usaidizi wa wakati halisi, husaidia watumiaji kuelewa dalili, kufafanua mwongozo wa afya, na kutoa rufaa kwa vituo vya afya vilivyo karibu inapohitajika. Kama sehemu ya kazi yetu ya kukuza afya, Kituo cha Simu pia hutumia zana kama vile chati ya Tunza Afya ili kuwawezesha wanaopiga simu kufuatilia mienendo yenye afya, kuimarisha mazoea ya kujitunza, na kuhimiza mabadiliko chanya ya tabia. Iwe mtu anatafuta ushauri wa matibabu, usaidizi wa kihisia, au usaidizi wa kutumia mfumo wa afya, Kituo cha Afya Call kinatoa nafasi salama ambapo wanaweza kuuliza maswali na kupokea usaidizi wanaoaminika.